Frequently Asked Questions

Everything you need to know about shopping at My o My

Are all products on My o My authentic?

Yes, we guarantee 100% authenticity for every item. We partner directly with premium brands and authorized distributors to ensure you receive genuine designer quality.

How long does shipping take?

Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your fashion fix sooner.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

How do I find the right size?

Each product page features a detailed size guide. Since we host multiple brands, we recommend checking the specific measurements for each item to ensure the perfect fit.

Can I track my order in real-time?

Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.